Salesforce Support

Salesforce Support

Salesforce adoption and full utilization is by far a bigger challenge than Salesforce implementation. Often, in their hurry to start using this great CRM solution, companies rush through the implementation and setting up of this wonderful business platform and then suffer owing to poor adoption and hence poor ROI. Onging support and continued enhancements are critical to the success of your Salesforce implementation. Your Salesforce implementation sees new features every quarter and it is essential for you and your teams to have access to quality support services to make the full use of these enhancements and changes.

Managing Salesforce requires a thorough knowledge of Salesforce, and outsourcing to a salesforce.com partner like Aress Software makes it easy. To establish a well-managed Salesforce, you want to work with someone who is an expert on Salesforce and who knows how to perform all the common Salesforce administrator tasks, including:

  • Creating and modifying reports and dashboards
  • Creating and modifying workflow automation and flows/processes
  • Managing users and troubleshooting Salesforce errors
  • Making changes and updates to page layouts and custom fields
  • Manipulating and reformatting data

At the end of the day, maximizing your investment is driven by user adoption, which in turn is boosted by delivering a great Salesforce experience. Aress Software, can provide you experienced administrator’s giving timely and dependable support to significantly increase this adoption.


CHOOSE YOUR PLAN

  • Number of SF users (Recommended)
  • 24x7 Support
  • Monthly Hours
  • Training

BASIC

$300 monthly

  • Number of SF users (Recommended)
  • 1-10
  • 24x7 Support
  • Helpdesk
  • Monthly Hours
  • 15
  • Training
  • -

Paid Annually

Contact us

Standard

$800 monthly

  • Number of SF users (Recommended)
  • 11-50
  • 24x7 Support
  • Helpdesk & Live Chats
  • Monthly Hours
  • 40
  • Training
  • -

Paid Annually

Contact us

Premium

$1500 monthly

  • Number of SF users (Recommended)
  • 51-100
  • 24x7 Support
  • Helpdesk , Live Chats
    & Voice
  • Monthly Hours
  • 75
  • Training
  • 8 hours

Paid Monthly

Contact us

Our Salesforce Support packages include

  • 1.
    SECURITY MANAGEMENT

    (organization wide default, profiles, roles, field level security, sharing rules, public groups)

  • 2.
    OBJECT LEVEL CONFIGURATIONS

    (object, tab, views, fields, page layouts, record types, custom links, buttons)

  • 3.
    SALESFORCE BUILT-IN AUTOMATIONS

    (validation rules, workflow rules, formula fields, approval, email templates)

  • 4.
    DATA MANAGEMENT

    (sandbox refresh, data migration & updation, translation workbench)

  • 5.
    REPORTS, DASHBOARDS
  • 6.
    OTHER CONFIGURATIONS ITEMS

Features

Basic Standard Premium
User Management aress aress aress
Security Management aress aress aress
Salesforce Automation aress aress aress
Reports & Dashboards aress aress aress
Configurations Changes aress aress aress
Template Support aress aress aress
Feature Activation Requests aress aress aress
Data management (Data Migration and Update) aress aress aress
Basic Standard Premium
AppExchange packages- Installation, management and removal aress aress aress
Troubleshooting in Apex, VF pages and Triggers aress aress
Basic Standard Premium
Webservices and API aress aress
Google Apps (Setup, User Management and configuration) aress